Terms of service

Agreement

These terms are a contract between you and BufferSol Technologies ({{registered address}}). By creating an account or using DockCrate you accept them. If you use the service for a company, you confirm you can bind that company.

The service

DockCrate provides mSP-first Intune app packaging and patching. No app version publishes until its hash, signer and malware scan checks pass, and a version without a clean-VM install test stays in the Pilot ring. It is published to your own Intune tenant as a Win32 app and kept updated through Pilot and Broad rings with auto-pause and one-click rollback.

We may improve or change features. If we remove a feature you pay for, we will give you notice and a fair way out.

Accounts

Keep your sign in details and API keys safe. You are responsible for activity under your account. Tell us promptly at the support address if you suspect unauthorized access.

Plans and billing

• Free: free.
• Starter: $24.99 per month or $249.50 per year.
• Professional: $49.99 per month or $499.50 per year.
• Business: $74.99 per month or $749.50 per year.
• Fleet: $99.99 per month or $999.90 per year.

Paid plans are billed in advance through Stripe and renew automatically each period until you cancel. Prices exclude taxes, which we add where required. If a payment fails we keep your plan for a grace period of 14 days and then move the account to the Free plan.

Cancellation and refunds

You can cancel anytime from the customer portal in Settings, then Billing. Your plan stays active until the end of the period you paid for.

Refunds: {{refund policy}}

Microsoft tenants

You grant admin consent in your own tenant and can revoke it at any time in Entra. Device counts are read nightly and used for billing against your plan limits. Third party apps in the catalog belong to their publishers and are subject to their licenses.

Acceptable use

You must follow our acceptable use policy. We may suspend an account that breaks it.

Your data

You own your content, including installers you upload as Custom Apps, and your tenant data. You give us a limited license to host and process it, and to publish it to your own Intune tenant, to run the service. We never redistribute your installers except as published to your tenant. You confirm you are authorised to administer every tenant you connect and have the right to package and deploy the software you upload.

Our intellectual property

BufferSol Technologies owns the service, its code and its brand. You get a limited right to use it under these terms.

Availability and support

We work to keep the service available but do not promise uninterrupted operation. Support is at support@buffersoltech.com.

Disclaimer

The service is provided as is, to the extent the law allows, without warranties of fitness for a particular purpose.

Limit of liability

To the extent the law allows, our total liability for any claim is limited to {{cap}}. We are not liable for indirect or consequential loss, such as lost profit. Nothing here limits liability that cannot be limited by law.

Termination

You can close your account at any time. We may suspend or end access for serious or repeated breach, with notice where we can give it. On termination you can export your data for 30 days unless the law or a security risk prevents it.

Governing law

These terms are governed by the laws of {{jurisdiction}}. Courts there have jurisdiction, except where mandatory consumer law says otherwise.

Changes

We will email account owners at least 14 days before a material change takes effect. Continuing to use the service after that means you accept the change.

Contact

Legal questions: legal@buffersoltech.com.